I ordered a refrigerator from Wayfair specifically because they said they could deliver in two days vs the four days the big box stores were promising. We needed a new refrigerator stat. After reading online reviews about Wayfair (admittedly, I should have done this BEFORE placing the order) and seeing repeated complaints about delivery delays, I tried to cancel my order about 12 hours after it was placed. I received an error that it was too late, my order couldn’t be canceled. We moved the old refrigerator and made arrangements for someone to be home the expected day of delivery. And then we waited. And waited. It never came, there was never any follow up communication. It was like the company just expects you to be at their disposal for an indeterminate period of time. When we hadn’t received the delivery or a communication from Wayfair 9 days after the expected delivery date, I called because we were leaving for vacation the following Monday. There would be no one there to accept delivery and I sure didn’t want a refrigerator left on my porch. To their credit—this was the least they could do really—they then canceled the order and refunded the cost of the purchase, delivery fee, and disposal fee. Although, I would be remiss if I didn’t include it took over an hour on the phone with a customer service representative to get this done. So, I wasted a whole lot of time and experienced even more frustration. This morning, I deleted the Wayfair app from my phone. NEVER AGAIN. I don’t know how they are still in business with such a disastrous business model.
