We purchased 2 twin mattresses and a service which was $199.99 + tax to Wayfair to remove our old mattress (it's on the receipt). The total came to a little over $700 which we paid using our PayPal. The mattresses came a little late because they were shipped from NJ to CA (we live in PA) but are very nice and in perfect condition. However, Angi canceled our haul away appointment 3 times and the third one was permanent. We finally had to pay for someone else to dispose of it as we live in a rural area. Angi claimed lack of personnel. They sent us an email saying that "Wayfair has already processed our refund" but that was a month ago and we never received it. After numerous chat sessions with Wayfair they refused to give us our money back because they said it must come from Angi. Angi claimed it must come from Wayfair. We opened a dispute case against Wayfair at PayPal because that's who we paid for the new mattresses and the service combined. But we only have until July 2nd (today is June 15th) to escalate our claim or the case will be canceled. PayPal said it could take 14 days to resolve this issue. It's not a large sum ($127.19) to Wayfair/Angi but it is to us. I'll wait a week and escalate our case from "dispute" to "claim" but if we don't get our money back then I will open a Consumer Complaint at the PA Office of Attorney General and the BBB. In any case I learned a lesson through all this and intend to leave the worst reviews I can for both parties. I will never deal with Wayfair or Angi again. Update: On 06/15/2025, I don't know how or why but Wayfair has returned our payment. Maybe Trustpilot had something to do with it or maybe PayPal but here's how it happened. After posting my complaint I received a reply from Wayfair USA through Trustpilot that they needed more info in order to resolve this issue. I gave them my name and Order/Confirmation number. Within an hour I received an email from the social moderation at Wayfair stating that my refund had been issued back to my original payment plan (PayPal). Today (06/16/2025) our refund was deposited back into our checking account. My husband and I are very grateful to whoever helped us. And as a result, Wayfair is now back on my list of favorite places to shop. Thank you, Wayfair USA, Trustpilot and PayPal. Also, a special thank you to the Global Social Media Customer Care Specialist IIat Wayfair's Advance Resolutions.
