Not sure what has happened to VRBO but they are not the same organisation I started using to book holiday accommodation 11 years ago. Had no problems till the past few months when trying to book accommodation for a holiday in Sicily. Booked several properties, bookings were accepted and money taken. Weeks/months later I get contacted by property owners saying property not available at the price it was advertised at and that the VRBO website is out of date. Booking is cancelled and money eventually returned - but at a different exchange rate to when the payment was made. If the rate goes against you expect no help from VRBOs useless customer support, and they aren't interested in delisting properties that play the game of extorting customers when they think they can do better than the accepted booking. Wonder if the Travel Agent industry is secretly funding companies like VRBO and Booking.Com to be so rubbish so that we go back to them instead of arranging things ourselvesWill not be using again.
