vrbo

1.2
1.2 from 2.0K Reviews and Ratings
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VRBO good and host bad

VRBO good and host bad. Interesting to read the bad reviews. So we booked a villa in Naples, FL for summer '23 in January. All good -- deposit paid, reservation confirmed. Then 5 weeks before departure (2 weeks ago), the 'host' cancelled - basically they got an offer that suited them better. We were left high and dry. VRBO in truth were excellent, and I accept that they can only be as good as the 'hosts' on their platform - the acid test is whether they refuse to allow this host, and others who do the same, onto their platform, or at least put some safeguard in place to prevent them cancelling. We received a refund but were still £555 short due to the pound strengthening against the Dollar over the period. VRBO issued payment for the shortfall within 48 hours. So in truth, I can't fault VRBO. As for the 'host'....

3
Date of experience: Jul 03, 2023