We arrived at the Gite late afternoon today, to be met with a property that is extremely tired and had not been cleaned professionally. I have taken nearly 100 photos, a percentage of which have been forwarded to Vrbo.It quickly became apparent that the property was subject to a lack of investment over a long period of time.A brief summary is that the cleanliness in the kitchen was appaling and represented throughout the property. The dishwasher has been replaced but now the plinth will not now not go back into place and a racking unit will not close in the kitchen. There are stains on the kitchen wall adjacent the dishwasher including the now completely discoloured skirting. The bottom panel to the sink base unit has blown.The shower cubicle has cracked tiles and missing grout but we were kindly left left a partly used toilet roll with no replacements- not bad for a £5500 2 week stay in the property. The bowls to the w.c's are heavily stained and the silicone to the bath has lifted. An electric towel rail has been installed in the bathroom but remnants of the wet system still remain.There are mould stains to a bedroom ceiling plus a previously used small bin in a bedroom still has used tissue paper in it.The decking outside has collapsed in one area and showing signs of deterioration elsewhere. The BBQ is covered in grease and has grass growing up through the legs.The perimeter to the house has been neglected and on the approach to the pool you have to navigate bare electrical cables.All in all, a very poor representation of a Vrbo property. Subsequently my wife spent well over an hour talking to representatives of Vrbo expressing our disappointment. Initially Vrbo said that they would endeavour to put us in a hotel overnight then move us into another Gite( choice of 3) and issued a case number.Once the matter got escalated, the options disappeared and possibly a clean could be organised- A bit late for that really.Once forwarded to the management team complete with a new case number we were advised that we would be contacted. We'll that hasn't happened so tonight we will have to endure staying here.Let's see what tomorrow brings.
