Confusing booking process and no customer support. Attempted to book a hotel in one city but somehow ended up reserving in completely different location, 10s of Ks away. I noticed after the payment and cancelled instantly. Of course to be "greeted" by "no refund on cancellation" message. While I understand it is my fault for not checking all details before paying there was no reply to my attempts at communicationg with them or the host, apart from the spam ads emails. Be very careful with all details, it might be very hard to get any refund if anything goes wrong!
