Our reservation was cancelled by the host without any notification from the company. They said they emailed us but we never received it, nor does it say we were refunded anywhere on our bank statements. Not exactly sure how we were supposed to know it was cancelled. Everything in the area was booked solid so we ended up having to stay in a hotel an hour away from our previous location. No resolution from the company except a later refund that did not help us. Phone support was horrendous.
