If I could have given a zero, I would have. Rented house for one night. Had confirmation of payment and email about rental. Stated that property owner had not released key. Day of rental, still no key. Was informed by web site to contact owner by text. Did 2 times with no response. Called owner and was told that my rental was cancelled. I never cancelled and had to scramble for other accomodations. I want a refund of all charges for a rental that I never received. Never again!! Had a great experience with VRBO in past but not this time!
