Do not use this company, or any other owned by Expedia, which includes Hotels.com VRBO,Travelocity,Hotwire.com Orbitz,Ebookers, Cheap tickets, Car rentals.com Motif and Trivago.Their customer relations is appalling.Never dealt with a company so inept and useless and do not care and continually stonewall you.I have spoken by phone to head office in Austin and in London on several occasions. Sent numerous messages on the website and had a continuing emailcorrespondence with VRBO billing team (Amanda), over several months each time getting same canned response.They don't care !!!