They are took our money the same day I booked accommodation. We got no accommodation and no refund. In the week before our booking I had heard nothing from host. Thought this suspicious. It was a private luxury residence in Bali so I thought we should have got more information on check-in arrangements. Reported this to Vrbo was told to go there anyway!! So we arrived in a taxi to find out it was a scam. House advertised on their web page was never available for short term rental. Had to find accommodation for that night which proved very difficult and stressful for our family. Vrbo said they would look into it and appointed a customer service office. Then no response. The email they gave was subsequently taken offline. The local phone number proved to have been disconnected. Lodged a disputed transaction with my credit card company but Vrbo have proven tardy in response to them as well. Seven weeks after the attempted stay still no refund.
