We recently booked a stay in London on the VRBO website. Shortly after the booking on their website we have been scammed by the person who pretended to be the owner / manager of the property. We realised shortly after that it was a scam as the same person tried taking another 1000, 500 and 300 UK Pounds from our credit card via stripe. I contacted VRBO costumer service centre when I became suspicious abt the booking and I was told the listing was legitimate! Only when I recontacted VRBO and insisted on the fact that I was scammed and the property owner / manager of that listing was a crook they recommended me cancelling the booking. We had rot cancel the booking, not VRBO!! No apologies, nobody contacted us afterwards, nothing from VRBO!! Zero customer service and scary they don't take inquiries about suspicious activities on the ir website from customers serious ! Very disappointing experience and I will definitely NEVER use them again!!
