This property was listed by Vrbo, and by Vrbo’s owner, Expedia, as a luxury studio just off Exmouth Market (London) with onsite parking.There was no onsite parking. There was only parking in the street, for an extra charge.The property can in no way be classed as luxury. The toilet opened directly on to the kitchen, and the door did not close fully. There was no washbasin in the toilet, and the taps in the kitchen did not work. We were expected to wash our hands with bottled water.The heating stopped working, the kettle, rain shower, TV and various other appliances didn’t work. The induction hobs had to be unlocked by the owner. The bed and sofa could not be used at the same time, and the only seating consisted of uncomfortable garden chairs. The general finish was cheap. There were holes in the walls, peeling paint, and the shower smelled of drains. It looked like a storeroom that had been converted (badly) into a flat.It was a hardship staying here, and we left and found a hotel. The owner has refunded most, but not all, of the fee, but Vrbo and Expedia have done nothing to refund their fees, despite our complaints. In fact, apart from requesting photos, we have not heard from them.We would not recommend these companies. They are not even worth one star, but there is no facility to give them no stars. We have been unable to write a review on the Vrbo site for this property, which only had 5 and 4 star reviews. We now wonder if they are genuine.UPDATE Vrbo got in touch after the response below and said that they were refunding their fee. But nothing has been received and they don’t answer emails. They only did anything because of the bad review on Trustpilot, and they still have the property listed, even though it does not comply with health regulations. An environmental health officer is trying to inspect. I will not change my review.
