COULD HAVE LOST MONEY ON BOOKING NOT PAID FOR THROUGH VRBO.I'm a Vrbo host and my guest paid a small deposit for their stay ( from which Vrbo deducted a large fee of £90). BUT then Vrbo didn't make sure the guests paid the second part of the fee before they checked in for their holiday in my cottage. It was not easily visible that the guest had not paid for their holiday in my cottage. It's only as I look through my bank statements today I discovered I had only received £103.38 for 3 guests to stay in my 2 bedroom boutique cottage between Christmas and New Year.VRBO failed to send me a clear WARNING message to tell me the guests had not paid before they checked in, so I unwittingly checked the guests in and they were able to stay in my cottage without paying.I am worried about being badly out of pocket as I have had to pay for logs for the wood-burner, utilities including heating, laundry and for my cleaner.Vrbo took £90 for this booking, but unlike Airbnb didn't warn me clearly when the guest hadn't paid.I phoned the Vrbo Helpline today and it took 25 minutes before the person I spoke to was able to establish that the guest hadn't paid. As a busy host, I'm more concerned about providing a great stay for my guests, and would hope that Vrbo would take care that the bookings, and ensure guests have paid before they arrive.Vrbo advertise host insurance but it dosen't seem to cover this situation.Thankfully the guest now paid ( it was an honest oversight on their part) but it's left me uncomfortable about hosting through Vrbo.I believe Vrbo could improve their communication with hosts when a guest hasn't paid the second part of their fee.I'd like them to send out a very clear warning signal
