Vrbo ruined my anniversary!!!We were travelling to Thailand for our anniversary and two hours before our flight from Bangkok was to Phuket our villa was cancelled by the host leaving us no where to go when we landed after an hours flight. We contacted Vrbo who couldn’t get a hold of the host either and said they would put us up in a hotel for 3 days. We were put up in a hotel whilst they sourced another alternative villa for us and we also ask for our money back from the host (who was now blanking all our messages). Two days in and we were told to pay for another villa via any of their sites (Vrbo, Hotels.com or Expedia) and they would give us back the difference so we booked another villa with them (leaving us out of pocket £1500). We went to the second villa address to find there was no villa at all. We contacted Vrbo again who told us to pay for another villa and they would refund us for this one and put us back in a hotel. By this time the trust was gone and we ended up using Air BnB who were brillant. We got all our money back in bribs and drabs but it ruined all our trip. We were out there for two weeks and spent all our time trying to sort these issues out. We lost all our money for all the activities we pre booked. I contacted Vrbo to compensate me for the lost time and ruined holiday but was told they don’t have a compensation scheme. Good way to get out of ruining an important holiday for us!!!!
