We have booked and stay at 1 of the resort at Muskoka from 8th to 11th Dec 2023. Till now, we didn't receive our security deposit refund! We had a series of inbox messages communicating with Mike / Brittany regarding this and even had a phone call with VRBO support team. Told us it will take 10-15 business days (regular) and 4-6 weeks (peak period)! But it is already more than 18 weeks and today (8th April 2024), I receive a message saying the owner is not longer with VRBO group! I believe this VRBO group is totally a scam or spam even if we had stayed the premise, security deposit is not refunded at all!.I would then further post this up onto the online compliance team to bring this up so that it will prevent this from happening anymore. We as consumers are at the mercy of this kind of scam group
