VRBO DELIBERATELY LIED to keep our multi-family group renting through them. Property owner canceled day we were to check in. We contacted VRBO, but there were no comparable properties. VRBO collects heavy penalty from owner, tell us we’ll get financial support if we stay with VRBO. We get new reservation through VRBO and provide receipts for reimbursement. The next Escalation Team case review team denies us any reimbursement, claims first group can’t make that offer. So VRBO imposes, collects and keeps the fines, but we as renters get NO HELP AT ALL. And we’re the ones scrambling for alternatives. We have to pay upfront the 2nd time to reserve while trying to get refund from owner on 1st reservation. All the inconvenience falls on renter, while VRBO collects fees.
