VRBO’s customer service platform is horrendous. It is difficult to navigate and unresponsive. We got absolutely nowhere with the person we spoke with on the phone and have received no acknowledgment of receiving the complaint forms we submitted. They take little to no responsibility for monitoring their rentals. Use Airbnb instead. They immediately responded to and resolved our complaint. It is apparent that as long as VRBO continues to make money, customer service is NOT a priority.
