Wow what can I say. I had 2 non-responsive hosts on the same trip! We were a family of 5 traveling from the US to Greece and got stranded in a heat wave with nowhere to go. VRBO does absolutely zero vetting of the property owners and makes no apologies for it, I know firsthand. They fed me a company line of there are millions of properties they list and cannot vet most of them. I can agree with that somewhat. But once VRBO sends out a booking confirmation and receives payment, to me they take responsibility for the confirmation. I understand most of this is automated. They could just as easily send the property owner an email stating they have a rental potential and for them to confirm the property is available prior to accepting payment and providing a booking confirmation to the renter. Horrible company and horrible service. Stay away at all costs.
