Was the worst experience at an Airbnb.My family and I were in town for my Nana's celebration of life and was looking for somewhere we could be comfortable for the weekend.Sleeps 12, accommodates 10, she said we could have 8 but wants to charge us for additional people after our 8 people.She said pet friendly 2 pets. There was no option to input pets when booking.We only had 2 small dogs, she says she has video proof inside the house of 3 animals. Which isn't true, and concerning if she has cameras inside the house. All of the information that is listed in the ad is misleading. From the beginning we were over charged, and the communication was horrible.It says there is A/C but there is not! We spent hours trying to get cold air to blow, because the host wouldnt answer us, just to find out there isnt even an air conditioning unit on the property so we spent the weekend getting heat stroke because it is middle of summer and couldn't even cool down in the comfort of our Airbnb, we had to go spend our own money purchasing 3 fans to have some air flow during our stay.Some people need A/C during the summer because of health issues, and wouldn't book a place without it.And to have no option but to leave the 2 small dogs behind in a hot house with no air conditioning, with 2 fans blowing on them, ice in their water to stay cool and our own t-shirts soaked with cold water to help them cool down for the day while we went to my Nana's celebration of life was really disappointing. The ad states all the amenities included.There was no toilet paper (had to go buy our own), there was not enough towels for the amount of guests they knew would be staying there, not enough hand towels or face towels.We were left with 2 travel size bottles of 2 in 1 shampoo/body wash and a USED bar of body soap. No hair dryer like ad stated, no bidet like ad stated. The safety features says host hasn't indicated whether there is a carbon monoxide detector and to bring our own!As well as host hasn't indicated whether there was even a working smoke detector. The cupboards were all empty when we were told it was a fully equipped kitchen, so for the amount of people we had we couldn't even cook meals and had to spend more money to order food for everyone each day.We had nothing but a small pot and strainer to cook with. The container they had with coffee grinds in was moldy and looked like dog food. The ad says it has an outdoor oasis, with a spacious patio and bbq area, ad says the ourdoor space is perfect for al fresco dining and relaxation. The backyard was unmaintained, tall uncut half dead grass, unsafe steps to walk down, no patio area or bbq.We were told we had a 12pm checkout only to be threatened with cops if we didn't leave the property at 11. Cops showed up when we were clearly packing up to leave by our 12pm checkout, we showed them the information we were given and we were not in the wrong.The host showed up with the cops and sat outside in their vehicle to watch us for an hour while we packed up our vehicles and cleaned up behind us, and then sped away as we left. We were told additional guests would be $200, The host is now trying to charge us an extra $2700 fee ontop of the $1250 we already paid for having 2 additional guests. Which now they have switched and said the $2700 fee is for washer & dryer repair, when we didn't even use the washer or dryer. There wasn't even laundry detergent or enough towels to have to use the wash to begin with. And her message said that the washer dryer was in great working condition before we left. This has been absolutely unacceptable and unprofessional and I wouldn't wish it on anyone else trying to stay here!Really disappointing to be scammed like this while coming from out of town to grieve with my family. We have all the proof and receipts to back all of our complaints.
