I booked an apartment in Malaga, which had a 100% refund policy if cancelled before Oct 9th 2024.I realised the apartment wasn't suitable a day after booking so cancelled it, 5tth Sep 2023. Only response was a message from host in Spanish, no translate facility on Vrbo site!I contacted Vrbo on 10th Sep as had heard absolutely nothing re cancellation. Was told I would be contacted by specialities team. 11th Sep, not even an email!!Rang Vrbo, spoke to a man with very strong accent, struggled to understand him, but she assured me I would be refunded. STILL NOTHING IN WRITING FROM VRBO. Please avoid this company, who's gaining interest from my money whilst I'm waiting for the refund?
