We booked two nights apartment in London through Vrbo, we paid the rental along with damage deposit on Vrbo website. When we arrived, the house was super dirty on the first sight. The drive way and front were covered by lots of rubbish and one sofa bed. We were not allowed to let in the property as well, because the host said they didn’t receive our deposit. So we showed them a screenshot of our payment details. Finally we got in, the boiler was not working, the washing machine was filthy covered by hair and moles. We have no choice to stay there as it was too late. One month later, I thought I should receive my deposit back, but I did not. I contacted the host and Vrbo several times asking for it, it’s been nearly two months and the host still kept asking me some silly questions like providing my booking details which I have provided a month ago. And Vrbo kept saying they will update the case, and referred me to a property manager. I don’t understand why it is so hard for people to do such easy thing. The payment is very clearly there, I paid the booking with deposit. Vrbo team is helpless. I will never ever suggest anyone to use them.
