Never had a problem using VRBO until this year. After booking a home I was sent an email stating that my reservation was not complete until I sent in a photo of my driver's license or passport. This new policy was never stated prior to paying with my credit card. I sent an email claiming that this would be a security issue for me. Identity theft is real and I did not want to become another victim. They already had my address, credit card number and telephone number and now they want a copy of my passport or driver's license? I decided to cancel the reservation rather than put myself and my family at a security risk. After cancelling the reservation, they sent me an email indicating that the owner had cancelled the reservation. An absolute lie. I wonder how many hosts lose business because of this VRBO policy? From now on I will use other rental agencies that are more honest and up front about their policies.
