If I could give this scam of a company 0 stars I will happily do it. We had 2 properties booked for new year eve, booked back in Oct. the first host cancelled on us with a lie of an excuse 1 month before and then blocked the reviews and his property. We rebooked with another host and they said it was non refundable. Less than 48 hrs before our booking he cancels, sad excuse, then disappears and hasn’t provided a refund for over a week now. His ignoring all messages and vbro won’t do anything to contact him. The main point of this review is just how unethical and pathetic vbro service is. They will do nothing to help, don’t answer the phone and use AI to give useless generic responses saying they understand the inconvenience and would love to help and then nothing. This company is allowing hosts to scam people and take money with no consequences or help to the traveller. Never ever use this. Air b n b is still a safer option. Vbro is UNETHICAL
