Simple story. We went to Mexico to see my dad one last time (he is very ill). 3 days before the trip our host had not responded to our request for location. We called VRBO, they said we had to wait until check in before they would do anything. The night before check on, at 1 am, VRBO cancelled the reservation. They said we could book on hotel, VRBO or Expedia, there were no places within the price margin they gave us on these platforms. We were stuck with no reasonable options. Just had to spend a ton of money. VRBO did nothing. So much for their guarantee. Didn't even offer to help find another place. We lost a lot of money and had a lot of stress. Would never use again.
