Terrible customer service. They owe me a $4000 refund. I have spent hours on the phone and on chat. They have hung up on my numerous times. When I can get a person to talk to, they say they can't do anything until the host initiates the refund. The host has texted me that she has done everything VRBO has told her to do to refund my money. Avoid this company. I've done a lot of business with them in the past but I'm done now.
