If there would be a button , where I could give this company -5 stars, belive me I would review this a hundred times with the exact same grading . This company has not only a completely unavailable service team when it comes to questions about your contract , but also the amount of rudeness they keep on projecting on you while you are talking to them and explaining the problem you have is immaculate . Besides that , there policy seems to be to get you in as much trouble as there is. First of , we have the most expensive deal they offer you with the promised best wifi connection you can get in our area. Sounds like they wifi has to work without any problems, right. Well wrong, because on countless nights and evenings we were sitting infront of our due assignments without either a connection to the internet, nor a connection to any kind of phone line. Also they are a fan of just taking away your money (in our case 290€) without any warnings or receipts so you are clueless about the entire situation. After an 1 and a half hour phone call , we finally found out that all of this was our fault and we should send back some stuff because our contract was quitted and they took the money as an replacement for the missing stuff (which we had no clue about that even the contract is running out or that we have to send any of it back .) So it gets even better . After returning everything , we have been told that they will send us the money right away. Two months later and we still haven't seen any kind of money nor apology , and after asking about it on their service hotline the two women I spoke to during the process hung up on me .So thank you for your great wonderful service and I really hope somebody reads this and decides not to get involved with a company like yours!
