vodafone

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Absolutely terrible customer service

Absolutely terrible customer service! I require internet to work and have been without now for 6 days. I have had to make several calls to Vodafone support which just sends me in the same circle every time. I eventually managed To get an appointment with a service technician to come to my apartment to sort out the Internet but I received a text message saying that they had cancelled it on my behalf!! On top of all this I have been told that because I have a British phone number and not a German number, they will flat out refuse to help me!

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Date of experience: Jul 15, 2021