Was bought bras as a gift in the USA for my daughter and they are one size off. I have always been able to exchange like for like between the US and the UK. However, I am now informed that this is no longer possible. I am stuck with over 100 pounds of fries that do not fit. My daughter is very uncomfortable with her body, and this was a last attempt to find some bras that would make her more comfortable. Very disappointing after decades of shopping with this brand.I made a specific trip into London to try to exchange them in person, the store on new Van Street was unable to give me any help, or even a customer care number. When I found the number and called customer care, the lines were all down, as was the chat. Disappointing all in all say the least.
