Avoid purchasing from this company via their online platform.Upon receiving the merchandise, I discovered that the price tags indicated significantly lower prices than what I had paid online. The VS support team stated that this was because of taxes and duties built into the online price for Canadian customers. However, the invoice clearly showed taxes as a separate charge, contradicting their explanation.The customer support team also stated that customers are made aware of duties in the check out process online. However, during a test checkout process, I found no indication of additional costs or how they are calculated and passed on to the customer. This experience was marked by hidden fees and a support team lacking both knowledge and empathy.
