I had misplaced my phone so I called Venmo to freeze my account until it was found. Thant was on September 3. I called them right away and said they can un freeze it. Started getting the run around for a week. I was on vacation so I didn't really care and I found my phone. Then I called them and told them it still was not unfrozen they sent it to a specialist. A week later they said they needed a selfie of me with my ID and it would take 3-5 days. the following week it was still not unfrozen, and they need just my photo ID picture, why its with my selfie....Another 3-5 days. So still they have my 3,160.00 going on almost 3 weeks !!No customer service at all they all suck. Really no one gives a shis about anything there. I made a complaint to BBB but that won't get my money back. Looks like I am on Venmo time to get it, can't complain to anyone and no one can help you. TERRIBLE COMPANY DO NOT EVER USE!!!!!!!!!
