I received an email in January to verify my identity. I got a 2nd email last week it needed to be done by 2/6. I went into the app and verified my identity on 1/30 and it came back we cannot verify your identity and account is restricted. There is NO WAY to get any support from this company. No explanation, no fraudulent charges, and only Venmo a few people and my account is locked. Their chat is useless and all I get told it will take 5-6 days for someone to get back to you. With this type of support I no longer trust the app. I closed my account and will now use Zelle. I laughed when I received an email to apply for the Venmo credit card yesterday after being locked out of my account for the past 5 days. How can you trust an application that handles financial transactions and has NO support. If I could I would give them zero stars.
