Customer service is a NIGHTMARE. They STOLE from me, and here is exactly what happened. I have recorded EVERY call, and can prove EVERYTHING I am stating here is 100% factual. I am DISGUSTED! I called in after their business portal was completely nonfunctional immediately after they billed me for the very first time. One of the Representatives, a woman, answered after I was on hold for about 12 minutes. She had an EXTREMELY thick accent. I was DESPERATELY trying to understand her, but about 14 minutes into dealing with her, it was clearing impossible. English was CLEARLY her 2nd language. I am hearing impaired. Neither of us could understand eachother, and we could not get ANYTHING accomplished. I asked her to please transfer me to someone in the U.S., or to someone who's first language was English, because we were not able to communicate or get anything accomplished. She got really nasty with me. I recorded ALL of this!!!! Then she refused to transfer me and hung up on me. Causing me to have to go through hold times ALL OVER AGAIN. While I am on the phone with the next agent, I asked him a question about how to locate a screen I needed to access. I have been a customer for less that 12 hours! I got to a screen, and I stated, "This is very confusing for me." He VERY disrespectfully made fun of me, and said, "I don't see what's so confusing about it!" I said, "Sir, I'm confused by what I am seeing on the screen, there is really no need for you to speak condescendingly toward me. It's not helpful." Then, HE also hung up on me. Later, I had to go through the hold system AGAIN. I got on the phone with a guy who was very cool, and very helpful. I told him the entire day I had spoke with customer service about 7 times so far, and that everything had been going wrong all day. I told him at this point I was really angry and frustrated, and to please just help me with the questions I have, and not to take personally if I sound frustrated. He was super chill and cool and understanding. So, then I spend $20 more dollars to upgrade and add more feature to my account, because HE was able to walk me through to the screens I needed to access. HOWEVER, then he put me on hold for help find an answer about something, and while he was away, I checked emails from VAGARO, at which point I read an email that accuses me of being DISCRIMINATORY TO THEIR AGENT WITH THE ACCENT WHOM I COULD NOT UNDERSTAND. THEY CALLED ME A RACIST!!! ARE YOU KIDDING ME?! I AM A WOMAN WITH DISABILITIES WHO HAS HAD HER TIME WASTED BY THIS COMPANY ALL DAY LONG IN SO MANY WAYS. I WOULD RATHER DIE SLOW IN A DITCH WITH NO MANY THAN EVER EVER EVER ATTEMPT TO DO BUSINESS WITH THESE DISGUSTINGLY MORONIC AND DISRESPECTFUL PEOPLE. UNBELIEVEABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Oh but wait, there is more. Then the same "Supervisor" sent me another email, and said he was going to BLOCK my number from being able to call customer support, making it an impossibility for me to use the services I just paid $50 for that same day! When my agent came back to the phone call, I read all of the emails to him, and I said give me my money back now! He said he would have to send a request, but he was not sure if it would get approved. All of this is theft! It is criminal! It is illegal! They have just stolen from me. Sure enough. After I get off the phone with that guy, the cool one, I try to call back to ask about how long it will take to find out if they approve me refund, and they have me blocked. I recorded myself make the call back to them 3 times, and the number is blocked. I can't call support. This company should be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a real person with real disabilities, and asked for a real accommodation, and was called discriminatory for it! I hope the whole company fails and goes bankrupt.
