After one month of waiting for my package and no news from the carrier company, I tried to contact Urban 3 times by the chat, but there wasn't an agent available. Then, I send them a message, but no answer. Finally, I contacted them on Facebook and within 10 minutes, they answered to my question : where is my package? They told me that they will do an investigation and will contact me back in the next 48 hours (for the persons who speaks another language, ask your request in English on Facebook). So now I know that my package is lost and they will refund me back.. At least, they gave me an answer.
