urbanoutfitters

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Ruined Garments with an Easy Fix

Last week I ordered 5 things for $25 and one of the cute comfy halter tops. I was so excited for my order but when I went to pick the package up, the delivery driver left it in a bad spot in the rain and it was soaked and half the things were ruined. Although I waited a while on hold, I was connected to (Ivan? Evan maybe?) who was incredibly helpful. I explained the garments were so wet the tags wouldn’t even be attached and he still issued me a full and free exchange with next day shipping. Couldn’t have appreciated the fast help more. Great customer service.

5
Date of experience: Jul 28, 2020