Yikes. If we want to step aside from the obvious ethical shortcomings of the company (fatphobia, theft of artistic property, etc), UO can't even seem to feign caring for their customers. Not proud to say I was a loyal one, had been for nearly 10 years, but sometimes I'd see some things I loved and I'd cave. Last night I placed a rather large order and while the money came out of my bank (not pending, paid) I hadn't received an order confirmation or number. @UO whoever is working in your order processing team needs to be reviewed! Horrific customer service-- yawning on the call, repeating "I don't know what to say" and, when I ask who might, "I'm not sure." Lacked understanding of your company's processes and annoyed that I'd ask? Okay. Will be returning and refraining from any further UO purchases... it's not cool to ping your customers around and make them feel its somehow on them that you have glitches on your end. For all the trouble I went through, with all the people I spoke to, there wasn't a single apology or acknowledgement that things had gone wrong. Thank u, next.
