Poor customer service from Katie via Twitter. Hadn't received my refund for a £115 return that I sent back 35 days ago and was left waiting. Got in touch to explain this and was asked to provide proof of postage so I sent over my tracking number. Katie refused to refund me because it wasn't enough proof and that I needed the receipt showing the weight and postcode even though I sent her enough proof to show it had been sent to the correct address. I even sent a screenshot of the tracking on their own online returns portal and she wouldn't accept that. Why have a returns portal for customers if you don't look it as valid return information? It's pointless! The tracking number is proof of return and that should be enough! She clearly didn't know what she was doing as when I called up, a lovely man saw my tracking straight away and refunded me without hesitation. Poor service from Katie!
