I ordered two sweatshirts from the UO website that I needed by a certain date, so I purchased Express Shipping that ensured I would have them by the time I needed them. After not receiving my package for an additional week after the expected delivery date, the tracking status said returning to sender. After being on UO online chat, they could not give me any reason as to why my package was being returned to the sender but that it could not be reshipped and I would simply have to purchase my items again. What in the world???!!! This experience was so frustrating and I am so disappointed in the lack of communication from Urban Outfitters. Will not be buying from here anymore!!!!!!
