this was my first time buying from urban outfitters, i placed an order on december 23rd and received it on the 30th. unfortunately, the item i received was faulty but the customer support was really nice and completely refunded me the money for the article within just a few minutes of contacting them. however, i'd recommend contacting their customer support on twitter if you have any issues since they haven't responded to the e-mail i sent them. i'd definitely recommend buying from them!
