I bought impala inline skates in a size 5 , and when they arrived ( a day late, even though we paid for next day delivery), they were the wrong size. The box said uk size 5, but the actual skates were a size 4 and far too small for my feet, so we ordered new ones and tried again. The EXACT same problem happened- they sent us the wrong size skates in an incorrectly labelled box. Awful customer service too, even after asking them to contact their warehouse to assure this did not happen again they failed to get it right the second time. Do better Urban Outfitters, in this lockdown I really needed something like skating to keep me busy and feeling happy, and you've taken that from me.
