I ordered an item as a Christmas gift in early November. After taking my money, UO then notified me that the item was back ordered and wouldn’t ship until late December, so i waited. By mid-January, i was noticed that it was still delayed and would ship in February. It’s now mid-February and my item was just cancelled... after months of waiting for something i ordered as a gift. I called customer service and they were incredibly rude to me and did not apologize or anything. When i asked when this item will be available again, the woman “helping” me said “it’s not available anymore”. So incredibly frustrated and disappointed with my experience. Will no longer be purchasing from this company.
