urbanoutfitters

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Crushed Item Due to Carelessness

Ordered a few items from here, which included a candle, and the candle came completely crushed and therefore unable to be used. I know it’s always a bit of a gamble to have candles shipped because of the obvious fragility but there was literally zero attempt to cushion the candle at all. It came barely wrapped and with no cushioning such as bubble wrap or literally anything around it to help protect it. The candle was overpriced in the first place but it was a gift so that’s why I wanted to purchase it and I was left with a missing part of the gift due to their carelessness of throwing items into a box without a second thought.

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Date of experience: Apr 29, 2021