I ordered a gift card (from Free People, a UO company) for my niece and used my AmEx to pay. I then get an email from Customer Service telling me that my order has been put on hold because UO wanted ME to (1) call AmEx and get an Authorization Number from AmEx for the transaction, and then (2) contact UO and provide UO with the Authorization Number! Silly me, I thought getting authorization was the job of the Seller (in this case, UO), as I had already provided my card number, my expiration date and my 4 digit CV code. I contacted AmEx and was told that UO had to contact AmEx for the authorization. AmEx said they had never heard of such a thing. It was the most ridiculous run-around I've ever experienced.
