urbanoutfitters

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You will see there's an 81% "bad" review score. It's well deserved. They are chaotic, inefficient, and their customer service entirely absent. My order was described on tracking as "delivered" and in the same sentence there followed "unable to deliver." Subsequent enquiries were dealt with by bots, and the one email reply also suspiciously bot-like was not answered in spite of repeated enquiries. The latest attempt to communicate was blocked by an "unable to respond to enquiries at present " message. I'm not surprised. It seems clear that this company is falling apart, and deservedly so. They should cease trading or be compelled to do so.

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Date of experience: Dec 22, 2021