Awful experience. The item I ordered in May 2022 was on back order for more than 3 months. It finally got shipped to me in Australia more than a month ago and its been in transit limbo and its difficult to track and get an estimated delivery date from customer service. Ive asked multiple times though chats and emails with customer service where my item is and they just don't know and don't give me any answers and just decided to refund me to shut me up. But I WANT the item I ordered. absolute fu*king clowns ill never order with urban outfitters again.
