This company is so SH** I have never been so pi**ed around Christmas in my life, a child was left without a gift this year due to there horrible customer support and surveys, I made one order and received no ‘call/text or email’ regarding confirmation. I accepted the transaction with my bank and yet they can’t confirm it on their end. There support can’t do anything to support you but waste you life time with pointless promises, not to even add the fact I was lied 5 times and again the last time of contact which was the 6th. Given a wrong number by there own team to speak to a manager just to find out it’s not the manegers line and they will not let me speak to someone that can make a decision or a difference for me. It’s been almost a week and still nothing has happend no refund or re-enbursed me for my money, they have stolen from me now and are not replying. The worst and shi*ist company I’ve know to mankind. I’ve never complained but you urban outfitters are a total disgrace to the shopping and clothing industry
