The worst experience ever!!! I ordered a jacket for my boyfriends birthday and it looked nothing like the picture (completely different colour and style) I don't understand how they can get away with that. I returned it the jacket and I have been trying to get my refund for a the past month and the customer service team are useless. They keep saying they have processed the refund but I haven't received it. I keep asking them to prove it with an invoice receipt and they keep ignoring it. So overall I have been scammed by urban outfitters.
