uptimerobot

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Profit over People

It's a really good service however the the Customer Service is trash and they don't care about the people that helped them build to what they were. I've been with this service on the free plan for several years. It's been pretty good. I've even inquired about the "custom plans" they offer because I definitely wanted to pay for the service however they don't actually offer custom plans they just do what they want. Their tiers of service don't make sense going from the free plan to the paid plan. I have different needs then their bottom tier and would have to pay quite a bit for something close to what I need. This is where I tried to work with them but stayed on the free plan instead because they didn't know how to work with customers or take useful feedback. Recently they decided that many people were using for commercial use. Apparently I'm one of them and will be booted from the service in a few days. They have no respect and just like every other company that grows they decide they want to drain clients dry rather than making things reasonable. I tried, and would have loved to stay however they aren't receptive to what is actually needed and it's a shame. Good Riddance.

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Date of experience: Feb 25, 2025