UPS just lost Oura a sale by being absolutely useless at customer service.When I called to confirm my address, the UPS rep apparently misheard the building letter and changed it from M to N- which doesn’t even exist here. That alone is frustrating, but when I called back to fix their mistake, they rerouted the package back to their delivery center without telling me. The package was literally minutes away. I was trying to help the driver avoid confusion, and help them be efficient delivering the package, instead of searching for a building that doesn't exist - not cancel the delivery entirely.Now the package is delayed yet another day, and I’m not waiting around any longer just to support Oura directly when I can pick up the same ring from a local reseller.I’ve never had a good experience with UPS - but this just reinforces that. And now it’s costing Oura money. Good job UPS, making yet another "ups"...
