Horrible service. Shipped an eBay item using ups. box was a few inches off. my mistake and I understand that I needed to make up the difference. UPS decided to charge me for a 63 lb package. it was a backpack baby carrier, it weighed 7 lbs. cost me 3 times more to ship it than I sold it for. called to see if I could fix it and was told there was nothing they could do and it was standard policy.