I ordered a pair of shoes from MyTheresa, to be delivered directly to my home With UPS. I was home all day, yet the package was never delivered—nor was there any attempt to deliver it.Instead, the package was rerouted to a package shop I’ve never used or selected, without giving me any option to choose the pickup location.When I arrived to collect the package, the box was visibly open, which I documented with photos taken on-site. When I got home and checked inside, the shoes were missing entirely. I immediately contacted both UPS and the retailer, providing a full explanation and supporting evidence.Despite this, UPS insists the package was delivered properly—yet cannot provide any proof of the condition it was in at delivery or how it ended up at a third-party location. Over several weeks, I’ve tried to escalate the issue, but the responses from UPS have been unhelpful and dismissive, showing no real concern or responsibility.What’s most frustrating is the total lack of accountability. UPS’s failure in handling the delivery properly has left me without the product I paid for, and no one seems willing to take ownership or offer a resolution.After this experience, I’ve lost trust in UPSIt’s frustrating to use this company . Select another currier .
